Find Your Next IT Support Job in Houston, TX: Top Opportunities Available

Thinking about a career change or looking for your next step in the IT world? Houston, TX has some solid opportunities for those skilled in IT support. Whether you're into fixing hardware, managing software, or helping people directly, there are roles out there that could be a great fit. We've looked at some of the available positions to give you an idea of what's out there for IT support jobs in Houston, TX.

Key Takeaways

• Bureau Veritas is hiring an IT Support Technician in Houston, TX, focusing on PC hardware and software support, ticket documentation, and SLA achievement.

• Baxter is seeking individuals for Technical Support Roles in Houston, TX, requiring experience with hardware, software, and potentially Intune/Autopilot.

• Experience with IT Asset Management is often preferred for these roles, helping to track and manage company technology.

• Skills in PC hardware and software support, including troubleshooting and repair, are vital for these positions.

• Strong customer service and communication skills are necessary to assist end-users effectively and coordinate with vendors.

1. Bureau Veritas IT Support Technician

Bureau Veritas, a big name in testing, inspection, and certification services, is looking for an IT Support Technician right here in Houston. This isn't just about fixing computers; it's about keeping the whole operation running smoothly. You'll be the go-to person for hardware and software issues, making sure everyone can do their jobs without tech headaches.

Your day-to-day will involve a mix of hands-on work and communication. You'll be installing, setting up, and fixing all sorts of tech equipment, from PCs to phones. Documenting everything you do in a ticket system is a big part of the job, so being organized and thorough is key. Plus, you'll need to hit certain service level agreements (SLAs), which means responding to requests quickly and efficiently.

Here’s a look at what they’re really after:

• Hardware and Software Savvy: You need a good grasp of PC hardware specs and how software works. This includes troubleshooting problems and making sure everything performs well.

• User Support: This means helping out end-users, whether it's through phone, email, or in person. Sometimes you'll even need to train people on how to use their devices better.

• Asset Management: Keeping track of IT assets is important. This involves managing the lifecycle of equipment, from when it's bought to when it's replaced or disposed of.

• Vendor Interaction: You'll also work with IT vendors, which could mean helping to purchase new hardware or software.

The role requires good communication skills, both written and verbal, to interact with employees at different levels. Being able to explain technical issues in a way that's easy to understand is a big plus.

They're looking for someone with a degree in an IT field or equivalent experience. Experience with things like Intune and Autopilot is a bonus, as is experience managing IT assets. If you like solving problems and helping people, this could be a solid opportunity.

2. Baxter Technical Support Roles

Working with Baxter in Houston means you're part of a company that really focuses on saving and sustaining lives. Their technical support roles are pretty central to that mission. You'll be the go-to person when customers, like pharmacy staff or other IT folks, run into issues with Baxter's software and hardware.

Your main job is to figure out what's wrong and get it fixed. This usually involves talking to people over the phone, through chat, or email, and then digging into the problem to find the root cause. It’s not just about fixing things, though; you’ll also be teaching customers how to use the equipment and software properly. You'll need to keep good records of everything you do, following Baxter's specific guidelines, which is important for compliance, especially with things like HIPAA.

Here’s a quick look at what you might be doing:

• Troubleshooting hardware and software problems for Baxter's medical devices and systems.

• Guiding customers through setup and usage of new equipment.

• Documenting all interactions and escalating issues when you can't solve them yourself.

• Working with different teams within Baxter and with external customers.

• Keeping up-to-date with Baxter's products and support procedures.

It sounds like they look for people who can stay calm under pressure and communicate clearly, whether it's explaining a technical issue or just being polite to a customer. They also mention needing to understand things like electrical diagrams and maybe even microprocessors, depending on the specific role. Plus, being bilingual in English and Spanish is a nice bonus.

The pay for these roles starts around $19.75 per hour, and Baxter offers a pretty solid benefits package, including medical, dental, and vision insurance that kicks in on day one. They also have retirement plans and paid time off, which is always good to hear.

So, if you've got a knack for tech support and want your work to have a real impact, looking into Baxter's openings in Houston could be a good move.

3. IT Asset Management Experience

When you're looking at IT support jobs in Houston, keep an eye out for roles that mention IT asset management. This isn't just about knowing what computers the company has; it's a whole process. Think about it like keeping track of everything from the moment a piece of equipment is ordered until it's retired or replaced.

Good IT asset management means knowing exactly what you have, where it is, and what condition it's in. This helps companies avoid buying things they don't need, plan for upgrades, and even manage software licenses more effectively. It's a big part of keeping the IT department running smoothly and within budget.

Here’s a general idea of what this involves:

• Procurement: Helping to decide what hardware and software to buy.

• Inventory: Keeping a detailed list of all IT equipment, including serial numbers and locations.

• Lifecycle Management: Planning for when equipment needs to be replaced or disposed of properly.

• Maintenance: Tracking repairs and upgrades for all assets.

• Software Licensing: Making sure the company has the right licenses and isn't using anything illegally.

Managing IT assets effectively is like having a clear map of your technology landscape. It helps prevent surprises and makes sure resources are used wisely, which is something most companies really value.

Some jobs might ask for experience with specific tools or processes, like tracking assets in a database or using software for inventory. It's a detail-oriented job, but it's really important for the overall health of a company's IT systems.

4. PC Hardware and Software Support

When you're looking at IT support jobs in Houston, a solid grasp of PC hardware and software is pretty much a given. This isn't just about knowing what a CPU is; it's about being able to get machines up and running smoothly and keeping them that way. Think about setting up new computers, installing all the necessary programs, and making sure everything talks to each other correctly.

You'll often be the first line of defense when something goes wrong with a user's computer. This could be anything from a program crashing unexpectedly to a printer refusing to print. Your job is to figure out why it's happening and fix it, whether that's through remote access tools or by physically working on the machine.

Here’s a quick look at what this often involves:

• Hardware Troubleshooting: Diagnosing issues with components like hard drives, RAM, or graphics cards. This might mean replacing a faulty part or reseating connections.

• Software Installation & Configuration: Getting operating systems and applications set up correctly, including any specific settings a business needs.

• Updates and Patch Management: Keeping software and operating systems current to protect against security threats and bugs.

• Performance Optimization: Helping computers run faster by cleaning up temporary files, managing startup programs, and checking for resource-heavy applications.

Dealing with PC hardware and software issues requires a methodical approach. You'll need to be good at following steps, documenting what you find, and communicating clearly with the person whose computer you're fixing. It's a lot like being a detective for technology.

Many roles will also involve managing software licenses and ensuring that all installed software complies with company policies. It’s a hands-on part of IT support that requires patience and a knack for problem-solving.

5. Intune/Autopilot Support

When you're looking at IT support jobs in Houston, especially those involving modern device management, you'll see a lot of mention of Intune and Autopilot. These are Microsoft tools that help companies get new computers set up and managed remotely. Think of it like this: instead of someone physically touching every single laptop or desktop to install software and settings, Intune and Autopilot can do a lot of that automatically when the device is first turned on.

This means a big part of the job is making sure these automated setups run smoothly.

Here’s what that often involves:

• Device Enrollment: Getting new company devices registered with Intune so they can be managed.

• Configuration Profiles: Setting up specific settings, like Wi-Fi passwords or security policies, that get applied to devices automatically.

• Application Deployment: Pushing out necessary software to users' machines without them having to install it themselves.

• Troubleshooting: When an Autopilot setup doesn't work right, or a device isn't getting the right apps, you'll be the one figuring out why.

It's a pretty hands-on role, even though the tools are automated. You're the one making sure the automation actually works for the end-users.

Companies use Intune and Autopilot to streamline how they get new computers ready for their employees. It saves a lot of time and hassle compared to the old way of doing things, making sure everyone has the right tools from day one.

6. Mobility Support

In today's world, a lot of work happens on the go, and that means supporting all sorts of mobile devices. This isn't just about phones anymore; it includes tablets and even laptops that people use when they're not at their desks. Your job might involve setting up these devices, making sure they're connected to the company network securely, and helping users when they run into issues.

This often means dealing with different operating systems and making sure company data stays safe on these portable gadgets.

Here's a look at what mobility support can involve:

• Device Setup and Configuration: Getting new phones, tablets, or laptops ready for employees to use. This can include installing necessary apps, setting up email accounts, and configuring security settings.

• Troubleshooting Connectivity: Helping users connect to Wi-Fi, cellular data, or VPNs when they're away from the office.

• App Support: Assisting with company-specific applications that run on mobile devices, whether they're custom-built or standard productivity tools.

• Security Management: Ensuring devices meet company security standards, which might involve remote wiping if a device is lost or stolen, or enforcing password policies.

• Device Lifecycle Management: Keeping track of mobile assets, managing upgrades, and handling device disposal when they reach the end of their useful life.

Supporting mobile devices requires a good understanding of how they connect to networks and how to keep them secure, especially when sensitive company information is involved. It's a dynamic area because the technology changes so quickly.

Companies often use tools like Intune or similar mobile device management (MDM) solutions to handle these tasks. Familiarity with these platforms is a big plus for anyone looking to get into this type of IT support role.

7. End User Training and Assistance

When you're in an IT support role, a big part of the job is helping people actually use the technology you're supporting. This isn't just about fixing things when they break; it's also about showing users how to get the most out of their equipment and software. Think of it like teaching someone how to use a new tool. You need to explain the basics, show them the cool features, and make sure they feel comfortable.

Good IT support means empowering users, not just solving their immediate problems.

This can involve a few different things:

• One-on-one help: Sometimes a user just needs a quick walkthrough of a specific program or a new piece of hardware. You might sit with them, either in person or remotely, and guide them through it step-by-step.

• Group sessions: For common software or new system rollouts, you might lead a small training session for a department. This is efficient and helps everyone get on the same page.

• Creating guides: Writing simple, clear instructions or FAQs can be super helpful. Users can refer back to these whenever they need a reminder, which cuts down on repeat questions.

Helping people understand and use technology effectively makes their work life easier and reduces the number of support tickets you get down the line. It's a win-win.

8. Troubleshooting Hardware and Software

When things go wrong with computers, printers, or the software running on them, it's your job to figure out why and fix it. This isn't just about plugging things in or restarting; it's about digging into the problem.

You'll often be the first line of defense when a user's machine isn't cooperating. This could mean anything from a program crashing unexpectedly to a printer refusing to print. Your ability to systematically diagnose these issues is key. Think of it like being a detective for technology.

Here’s a general idea of how you might approach a tricky tech problem:

• Gather Information: Talk to the user. What exactly is happening? When did it start? What were they doing right before it happened?

• Check the Basics: Is everything plugged in? Is the software updated? Have they tried restarting?

• Isolate the Problem: Is it just one application, or the whole system? Is it happening on other computers?

• Test and Verify: Try different solutions and see if they work. Document what you tried and what the result was.

• Escalate if Needed: If you can't fix it, know who to pass it to and provide them with all the details you've gathered.

Sometimes, the simplest solution is the right one, but you have to be thorough. It’s easy to overlook a loose cable or a forgotten password when you’re under pressure. Taking a moment to double-check the obvious can save a lot of time and frustration for everyone involved.

9. IT Vendor Coordination

When you're in IT support, you're not always working with just your company's internal stuff. A big part of the job often involves dealing with outside companies, the ones that supply your hardware, software, or even specialized services. This means you'll be the point person for things like ordering new computers, getting software licenses, or troubleshooting a problem with a vendor's product.

Effectively managing these relationships is key to keeping your company's technology running smoothly. It's about more than just placing an order; it's about understanding contracts, tracking shipments, and making sure the vendor meets their service level agreements. Sometimes, you might need to coordinate with a vendor to get a repair done on-site or to get a new system installed.

Here's a look at what that might involve:

• Procurement: Working with vendors to buy new equipment or software. This could mean getting quotes, comparing prices, and making sure you're getting the best deal.

• Support Escalation: If you run into a problem that your team can't fix, you'll need to contact the vendor for support. This means explaining the issue clearly and following their procedures to get it resolved.

• Relationship Management: Building a good working relationship with your key vendors can make a big difference. It helps when you need something done quickly or need a little extra help.

• Contract Review: Sometimes, you might need to look over vendor contracts to understand what services are included and what the terms are.

Keeping track of all these different vendors and what they provide can get complicated. Having a good system for logging interactions, tracking orders, and noting down important contact information is really helpful. It makes sure nothing falls through the cracks and that you can quickly get the help you need when a problem pops up.

10. Customer Service Skills

When you're in IT support, you're not just fixing computers; you're also the face of the company for many people. Being good with people is just as important as knowing your tech. Think about it – when someone's computer is down, they're usually frustrated. Your job is to calm them down, figure out what's wrong, and fix it, all while making them feel heard and understood. It's about clear communication, listening well, and showing patience, even when things get a bit hectic.

Here’s what good customer service in IT support often looks like:

• Active Listening: Really paying attention to what the user is saying, not just waiting for your turn to talk. This means asking clarifying questions and repeating back what you heard to make sure you're on the same page.

• Clear Communication: Explaining technical issues in a way that someone without a tech background can understand. Avoid jargon where possible, or explain it simply if you have to use it.

• Empathy and Patience: Understanding that the user might be stressed or confused. Staying calm and polite, even if the problem seems simple to you, makes a big difference.

• Problem Ownership: Taking responsibility for the user's issue until it's resolved or properly handed off to another team. Keeping the user updated on the progress is key here.

Sometimes, the best way to solve a technical problem is to first solve the human problem of frustration and confusion. A little bit of kindness goes a long way in making sure the user feels supported and that the issue is being taken seriously.

Great customer service is super important! It's all about making people happy and solving their problems. Want to learn how to be a customer service star? Visit our website today for tips and tricks!

Your Next IT Step in Houston

So, Houston's got a lot going on if you're looking for IT support work. We've seen some solid openings, from handling hardware and software issues to making sure systems run smoothly. Companies like Bureau Veritas are looking for folks who can troubleshoot, manage assets, and communicate well with users. Remember to check out the details for each role, like the required experience and what benefits they offer. Getting your foot in the door might mean starting with a role that fits your current skills, and then growing from there. Keep an eye on these opportunities, polish up that resume, and good luck with your job search!

Frequently Asked Questions

What kind of companies are hiring IT support in Houston?

Companies like Bureau Veritas, a global leader in testing and certification, and Baxter, a major healthcare company, are looking for IT support professionals. These roles often involve helping employees with their computer and software issues.

What are the main responsibilities of an IT Support Technician?

As an IT Support Technician, you'll be responsible for setting up new computers, fixing hardware and software problems, and helping people learn how to use their technology. You'll also keep track of company equipment and make sure everything runs smoothly.

What skills are important for an IT support job?

It's important to have good skills in fixing computer hardware and software. Knowing about things like Intune/Autopilot for managing devices, keeping track of IT equipment (asset management), and being good at helping customers are also very helpful.

Do I need a college degree for these jobs?

Some jobs might prefer a four-year degree in an IT-related field, but others are open to candidates with a two-year degree and some work experience. Having hands-on experience is often just as valuable as formal education.

What kind of pay can I expect?

Pay can vary, but for roles like an IT Support Technician at Bureau Veritas, the hourly rate might be between $24.04 and $33.65. Baxter's pay for similar roles could be around $19.75 per hour. Your actual pay will depend on your skills and experience.

What benefits are usually offered?

Many companies offer good benefits, including health, dental, and vision insurance that can start on your first day. You might also get retirement plans with company matching, paid time off, holidays, and opportunities for training and career growth.