Top Remote Access Software Solutions for IT Support in 2025

Figuring out the right remote access software for IT support can feel like a maze sometimes. You need something that's secure, easy to use, and doesn't break the bank. Whether you're helping a colleague with a tricky software issue or managing a whole network from afar, having the right tools makes all the difference. We've looked at a bunch of options out there to help you find the best remote access software for IT support in 2025.

Key Takeaways

• TeamViewer is a solid choice for general IT support and remote assistance, known for its ease of use and strong security.

• Splashtop offers good performance and security features, making it suitable for remote IT and support tasks across various devices.

• Zoho Assist provides a feature-rich platform for remote IT support, including unattended access and cross-platform compatibility.

• Microsoft Remote Desktop Services is a cost-effective option for businesses already invested in the Microsoft ecosystem.

• Security is paramount; always look for features like multi-factor authentication and encryption to protect sensitive data.

TeamViewer

TeamViewer has been around for ages, and honestly, it's kind of the go-to for a lot of people when they think about remote access. It's pretty solid for both helping out your less tech-savvy relatives and for actual business IT support. You can connect to pretty much any device – desktops, phones, tablets, you name it – and it usually works without a hitch, even if your internet connection isn't the best.

One of the things that makes it stand out is how many features it packs in. You get the basics like screen sharing and remote control, but also file transfers, session recording (which is handy for training or just remembering what you did), and even video conferencing. They've also been adding AI stuff to help with support, which is interesting.

Here’s a quick look at what you can expect:

• Remote Access & Control: The core function, letting you take over another computer.

• File Transfer: Easy drag-and-drop for moving files between machines.

• Session Recording: Saves a video of your support session.

• Multi-User Sessions: More than one person can join a support call.

• Unattended Access: Connect to devices even when no one is there to accept the connection.

It's also got some serious security chops with AES-256 encryption and two-factor authentication, plus it plays nice with regulations like HIPAA and GDPR. They support a ton of operating systems, from Windows and macOS to Linux, iOS, and Android.

While TeamViewer is incredibly capable and offers a free version for personal use, the business plans can get pretty pricey, especially if you need licenses for multiple users or advanced features. It's a powerful tool, but the cost is definitely something to consider for larger organizations.

For personal use, the free version is surprisingly generous. You can do a lot without paying a dime. But once you start using it for business, even for a small team, you'll likely need to look at their paid tiers, which can add up quickly. They don't really offer a self-hosting option either, so you're always connecting through their servers.

Splashtop

Splashtop is a pretty solid choice if you're looking for remote access, especially if you're dealing with a mix of operating systems. One of the standout features, and something I found really useful, is its drag-and-drop file transfer. It actually works between different platforms, like Windows and Mac, which isn't always the case with other software. That alone can save you a lot of hassle.

Performance-wise, Splashtop generally holds its own. It's known for being pretty responsive, which is obviously a big deal when you're trying to get work done remotely. They also offer features like session recording and multi-monitor support, which are handy for IT pros.

Here's a quick look at some of its capabilities:

• Drag-and-Drop File Transfer: Easily move files between your local and remote computers, even across different OS.

• Multi-Monitor Support: View and control multiple monitors from the remote machine.

• Session Recording: Record your remote sessions for documentation or training purposes.

• Cross-Platform Compatibility: Works with Windows, macOS, Linux, iOS, Android, and ChromeOS.

They also put a decent amount of effort into security, with things like AES-256 encryption and options for single sign-on (SSO). For businesses that need to meet compliance standards, like HIPAA, Splashtop has plans that cater to that.

While Splashtop offers a free version for personal use, their business plans are paid. The pricing structure can sometimes be a bit confusing, with different tiers and features costing extra. It's worth digging into the details to find the right fit for your needs and budget.

Customer service seems to be a strong point for them too. People often mention that the support team is helpful and proactive, which is always a plus when you're relying on software to keep your systems running smoothly.

Go-Global

Go-Global is a bit of a niche player, but it's a really solid choice if you're an independent software vendor (ISV) looking to get your Windows applications out to users without the whole virtual desktop setup. Think of it as a way to deliver specific apps, not necessarily a full remote desktop experience. This makes it pretty efficient and can save you some cash compared to other solutions.

It's designed to let users access Windows applications from almost any device, anywhere, without needing to install the app locally. This is a big deal for software companies that want to offer their products as a service or provide access to specialized tools.

Here's a quick rundown of what makes it stand out:

• Lightweight and Fast: It doesn't hog system resources, so applications tend to run smoothly.

• No Complex Infrastructure Needed: You don't need to set up a full virtual desktop environment (like VDI), which simplifies things a lot.

• Secure Access: It includes features like encryption to keep your data safe.

• Cost-Effective for App Delivery: The pricing model is often better suited for delivering applications compared to full desktop access.

It's important to note that Go-Global is primarily focused on delivering Windows applications. If you need to give users full access to their entire desktop or support a mix of operating systems beyond Windows, you might need to look at other options. But for ISVs wanting a straightforward, secure, and performant way to share their Windows software, Go-Global is definitely worth a look.

The main draw here is its ability to present Windows applications remotely without the overhead of a full virtual desktop. This can be a game-changer for software providers aiming for broad accessibility and ease of use for their clients.

RemotePC

RemotePC is a solid choice, especially if you're a small business or an individual looking for a way to access a few computers without spending a fortune. It really hits that sweet spot for affordability and functionality.

One of the things that stands out is its performance, particularly when you're connecting Windows machines. It feels pretty snappy, and you get features like drag-and-drop file transfers, which is super convenient. Plus, you can even use it right from your web browser, which is handy if you're on the go or don't want to install anything extra.

Here's a quick look at some of its capabilities:

• Drag-and-Drop File Transfer: Moving files between your remote and local computers is straightforward.

• Whiteboard Feature: Great for visually explaining things during a support session.

• Video Recording: You can record your remote sessions, which is useful for documentation or training.

• Desktop Shortcut: Quick access to your remote PC is a nice touch.

Now, it's not perfect. Unlike some others, there isn't a free version for personal use, which is a bit of a bummer. Also, if you need built-in audio or video chat directly within the software, you won't find it here. You'll have to use a separate app for that.

RemotePC offers a good balance of features and price, making it a strong contender for users who need reliable remote access without all the bells and whistles (and the associated cost) of more enterprise-focused solutions. Its ease of use and decent performance, especially with Windows, make it a practical option for many.

For businesses, they offer plans that give you access to a set number of computers, which can be quite cost-effective compared to some competitors. They also have a free trial, so you can give it a spin before committing.

Zoho Assist

Zoho Assist is a pretty solid option if you're looking for remote support software, especially if you deal with a lot of different devices. What really sets it apart is its support for mobile devices – yeah, you can remotely control phones and tablets, which isn't something every tool does. It's all browser-based, which is cool because you can hop on from pretty much anywhere, though sometimes it can feel a little laggy because of that.

They even have a free version, which is a nice touch if you're just starting out or have very basic needs. For actual support teams, they have tiered paid plans that add more features and capacity.

Here’s a quick look at what you get:

• Remote access and control for desktops, laptops, and mobile devices.

• Screen sharing so you can see what the user is seeing.

• Unattended access for when you need to connect to a device without someone there to grant permission.

• File transfer capabilities, letting you move files between your machine and the remote device (up to 2GB).

• Session recording for training or review purposes.

• Annotation tools to draw on the screen during a session.

• Voice and video chat for better communication with the end-user.

One of the neat things about Zoho Assist is its flexibility. Whether you're a solo techie or part of a larger IT department, there's likely a plan that can fit. Plus, the ability to support mobile devices directly is a big win in today's world where everyone's glued to their phones.

Pricing can vary, but they offer plans starting from around $10 per month for basic remote support features per technician, with options for unattended access as well. They also offer a 15-day free trial, so you can give it a spin before committing.

BeyondTrust Remote Support

BeyondTrust Remote Support is a pretty solid option if you're looking for a way for your support team to connect with users. It works across a bunch of different devices – think desktops, servers, and even mobile gadgets running Windows, Linux, macOS, iOS, and Android. One of the neat things is that it supports unattended access, which means your agents can jump onto a device even if the end-user isn't right there to grant permission. This can be a real time-saver.

They also let you brand the software to look like your own company's stuff, which is a nice touch for professionalism. Plus, you can set up surveys to pop up after a support session wraps up. This way, you can get a feel for how things went from the customer's perspective.

Here's a quick rundown of what it offers:

• Remote access and control: The main event, letting agents take over a user's screen.

• Screen sharing: Useful for showing users what's happening or for collaborative troubleshooting.

• Unattended access: Connect to devices without someone needing to be present.

• File transfer: Send and receive files between the agent and the customer.

• Branding and customization: Make the software look like it's part of your company.

• End-of-session surveys: Gather feedback from users after support is complete.

Pricing isn't listed upfront; you have to contact BeyondTrust directly to get a quote. They do offer a free trial, though, so you can give it a spin before committing.

This kind of tool is really about making the connection between the support person and the person needing help as smooth as possible. When it works well, it feels like magic, but when it doesn't, it can be super frustrating for everyone involved. BeyondTrust seems to aim for that smooth experience.

It's a pretty robust solution, especially if you have a diverse range of devices your team needs to support.

ConnectWise ScreenConnect Support

ConnectWise ScreenConnect Support is a pretty solid option if you're looking for remote access software that can handle both attended and unattended support for desktops and mobile devices. It’s not just about getting into someone's computer, though. They've built in some decent communication tools, like chat and audio, so you can actually talk to the person you're helping during a session. That makes a big difference when you're trying to figure out what's going on.

What I like is that you can actually draw on the customer's screen, which is super helpful for pointing things out. Plus, you can share files back and forth, and even print from their device if you need to. They also let you share your own screen, which is good for showing them how to do something. It’s got a good mix of features that make remote troubleshooting less of a headache.

Here’s a quick look at some of their pricing tiers, though keep in mind these are often billed annually:

• Remote Support One: Around $28 per month for a single license.

• Remote Support Standard: About $43 per concurrent tech each month.

• Remote Support Premium: Roughly $53 per concurrent tech each month.

• Remote Unattended Access: Starts at $31 per month for 25 agents.

They also offer a 14-day free trial, which is plenty of time to see if it fits your workflow. It’s worth checking out their site to see how it integrates with other tools you might be using, like for ticketing or customer management.

The ability to annotate directly on a user's screen can really speed things up. Instead of trying to describe a button or a menu option, you can just point to it. This visual aid is a game-changer for complex issues or for users who aren't very tech-savvy.

One of the neat things about ScreenConnect is its Backstage feature. It lets you start up on-demand sessions really quickly, and you can see what's happening in real-time. This makes troubleshooting a lot smoother and helps everyone work together better. You can find more details about how this speeds up support on their ScreenConnect's Backstage feature page.

LogMeIn Rescue

LogMeIn Rescue is a pretty solid option for IT support teams that need to connect with both desktop and mobile devices. It’s been around for a while, so it’s got a good reputation for reliability. When you’re in a support session, you can chat with the customer, or even bring in other agents if the problem gets complicated. It’s not just about seeing their screen; you can actually take control of attended and unattended devices, and sharing files back and forth is straightforward.

One of the neat things about LogMeIn Rescue is that you can customize it to look like your own company’s branding. This makes it feel more professional when you’re connecting with clients. They also have a bunch of technician permissions, so you can control what each support person can do within a session. It’s a good way to manage access and keep things secure.

Here’s a quick look at some of the features:

• Remote access and control

• Screen sharing capabilities

• Video conferencing options

• Unattended access for quick connections

• File transfer tools

• Built-in chat support

• Agent collaboration features

LogMeIn Rescue offers a comprehensive remote support solution with over 40 technician permissions and 10+ connection methods. Its powerful in-session features and live reporting enable efficient and continuous support for users.

Pricing can be a bit of a jump compared to some other options, especially if you need multiple licenses. For instance, the Rescue Remote Support plan is around $108.25 per month, and that’s billed annually. They do offer a 14-day free trial, which is definitely worth checking out to see if it fits your workflow before committing. It’s a tool that’s built for serious IT support, so if you’re looking for something robust, LogMeIn Rescue is worth a look.

Microsoft Remote Desktop Services

Microsoft Remote Desktop Services, often just called RDS, is a solid choice if your business is already pretty deep into the Microsoft ecosystem. It’s basically a way to let users connect to applications and desktops that are running on Windows servers, no matter where they are. Think of it as giving your team access to their work computer from their home setup.

One of the big pluses here is how well it plays with other Microsoft products. If you're already using Windows Server and Active Directory, setting up RDS can feel pretty natural. It’s built right into the Windows Server platform, which can make it more cost-effective for businesses that are already invested in Microsoft licenses. You get basic security features like Network Level Authentication (NLA) to help make sure only authorized users can connect.

However, it's not exactly a plug-and-play solution for everyone. You'll likely need to handle additional licensing depending on your setup, and managing the infrastructure can take some effort. It doesn't always come with the fancier, more advanced security controls you might find in some other specialized remote access tools, and you might need to add other components for a full-featured experience.

RDS is a Windows Server platform that securely delivers managed desktops and applications to users, regardless of their location. It enables organizations to provide remote access to resources, enhancing flexibility and productivity.

For businesses that are heavily reliant on Windows and want a native way to provide remote access, Microsoft RDS is definitely worth looking into. It’s a capable solution, especially when you consider its integration capabilities and potential cost savings for existing Microsoft customers.

Parallels RAS

Parallels RAS, or Remote Application Server, is a pretty solid option if you're a small to medium-sized business looking for a way to give your team remote access to applications and desktops without breaking the bank. It's often seen as a more budget-friendly alternative to some of the bigger enterprise players, which is a big plus for companies watching their spending.

What's nice about Parallels RAS is that it aims to simplify things. Setting it up and managing it is generally less complicated than some other virtual desktop infrastructure (VDI) solutions out there. This means your IT team might not need to spend as much time wrestling with complex configurations, freeing them up for other tasks.

It also plays well with different cloud environments, which is handy if your company uses a mix of cloud services. You can get your Windows apps and desktops out to your users wherever they are.

While Parallels RAS offers a good balance of features and cost, it might not have all the super-advanced security bells and whistles that you'd find in top-tier enterprise solutions. For most SMBs, though, the security it provides is more than enough.

Here's a quick rundown of what it brings to the table:

• Cost-Effective VDI: It's designed to be more affordable than many competitors, making it accessible for smaller budgets.

• Simplified Management: The setup and day-to-day running are generally easier to handle.

• Multi-Cloud Support: Works with various cloud setups, giving you flexibility.

• Secure Remote Access: Provides a secure way for users to connect to their work resources.

If you're an SMB that needs a straightforward, cost-effective way to deliver virtual desktops and applications remotely, Parallels RAS is definitely worth a look.

Citrix Virtual Apps and Desktops

Citrix Virtual Apps and Desktops is a big player, especially if you're running a larger operation. It's built for delivering virtual desktops and applications, meaning users can access their work environment from pretty much anywhere. Think of it as a way to give your employees a secure window into their office setup, even when they're miles away.

The core idea is to centralize your applications and desktops on servers, and then stream them to user devices. This keeps sensitive data off local machines and makes management a lot simpler for IT. It uses something called HDX technology, which is supposed to make the remote experience feel almost like you're sitting right in front of the computer, even over slower connections.

Here's a quick look at what it offers:

• Secure Access: It's designed with security in mind, which is a big deal when you're dealing with company data. They talk about things like zero-trust architecture, which basically means it's always checking who's trying to get in.

• Performance: The HDX technology aims to give you a smooth experience, whether you're just checking email or running demanding software.

• Scalability: This is where Citrix really shines for big companies. It's built to handle a lot of users and devices without breaking a sweat.

It's worth noting that this kind of power and flexibility usually comes with a higher price tag. Setting it up can also be a bit more involved than some of the simpler tools out there. For businesses that need a robust, scalable solution and are prepared for the investment, Citrix is definitely a strong contender. The latest Citrix Virtual Apps and Desktops 2507 Long-Term Service Release even boasts improvements in user experience and efficiency.

While it's a powerful platform, the complexity and cost mean it's typically best suited for larger organizations with dedicated IT teams who can manage and optimize the environment. Smaller businesses might find it overkill or too expensive for their needs.

Endpoint Central MSP

ManageEngine's Endpoint Central MSP is a tool built specifically for managed service providers, the companies that handle IT for other businesses. It's designed to give you a central spot to manage all sorts of devices – think desktops, laptops, servers, even phones and tablets.

When you're working with a client, you can jump onto their machines remotely to fix problems. While you're connected, you can chat with the person using the computer, or even hop on a video call if that's easier. It's not just about seeing the screen, though. You can also transfer files back and forth, which is super handy for sending over updates or getting logs.

One neat feature is the ability to manage applications. You can push out new software to multiple machines at once or remove apps that shouldn't be there. They also give you control over USB devices, so you can block or allow them across the computers you manage. This can be a big help for security.

The whole point is to make managing a bunch of different client systems less of a headache. It bundles a lot of the day-to-day IT tasks into one package, so you're not jumping between a dozen different tools.

Here's a quick look at what it offers:

• Remote Access and Control: Jump onto any managed device.

• Unattended Access: Connect to devices even when no one is there to grant permission.

• File Transfer: Easily move files between your machine and the remote device.

• App Management: Deploy or remove applications remotely.

• USB Device Management: Control USB access across endpoints.

They offer a 30-day free trial, which is pretty generous if you want to kick the tires before committing. You'll need to contact ManageEngine directly for pricing details, as it's usually tailored to your specific needs.

Recursive Labs

Recursive Labs is a bit different from some of the other options out there. Instead of a traditional remote desktop setup, it focuses on co-browsing. Basically, you and the customer meet in their web browser, and the support agent can see what the customer sees. It's pretty neat because the customer doesn't have to download anything, which is always a plus.

One of the standout features here is how much control the customer has. They can actually redact sensitive information right before the session starts, and they can control what the agent can see. This is a big deal for privacy, you know? It means sensitive stuff like credit card numbers or personal details can be hidden from the support person. This co-browsing approach is great for guiding users through websites or web applications. You can see their screen, chat with them, and even annotate things to point out where they need to click or what they need to do. This visual collaboration really cuts down on confusion.

Here’s a quick rundown of what it offers:

• Co-browsing: Agents see the customer's browser screen in real-time.

• Customer Redaction: Customers can hide sensitive data before the session.

• Agent Annotation: Support staff can draw on the screen to guide users.

• Video Chat: Built-in communication for clear instructions.

• Session Recording: For training or review purposes.

They also offer session recording, which is handy for training new agents or just having a record of what happened. If you're looking for a way to help people with web-based tasks without them needing to install software, Recursive Labs is definitely worth a look. It’s a more focused tool, but for the right job, it’s pretty effective.

Welcome to Recursive Labs, where we turn complex tech challenges into simple, effective solutions. Our team is passionate about innovation and helping businesses like yours grow. We offer a wide range of IT services designed to boost your efficiency and success. Ready to see how we can help you? Visit our website today to learn more and get started!

Wrapping Up Your Remote Access Choice

So, picking the right remote access tool really comes down to what your business needs most. Whether you're an ISV trying to get your software out there securely, a big company needing top-notch VDI, or a smaller outfit looking for something easier on the wallet, there's a solution out there. For everyday IT support, tools like TeamViewer have been solid choices for a while. Just remember, security is key, and a good remote access setup can really keep things running smoothly, especially with more people working from different places. Take your time, check out the options, and find the one that fits your workflow best.

Frequently Asked Questions

What exactly is remote access software?

Remote access software is like a digital key that lets you use your computer from somewhere else. Imagine you left an important file at home; this software lets you grab it from your office computer. It also helps IT people fix computers for others without being there in person.

Is it safe to use remote access tools?

Yes, most remote access tools are safe if you use them correctly. They use special codes (encryption) to keep your connection private. However, always use strong passwords and never install software if a stranger tells you to, as scammers sometimes try to trick people this way.

Can I use remote access software on my phone?

Absolutely! Many of these tools work on phones and tablets, not just computers. This means you can access your files or help someone with their device from pretty much anywhere, as long as you have an internet connection.

What's the difference between remote access and remote support?

Remote access is usually for when *you* need to get to *your* computer from afar. Remote support is more about helping someone else with *their* computer, like an IT helper fixing a problem for an employee or a friend.

Do I need to install anything on the other person's computer for support?

Often, yes, but usually it's a very small program that doesn't need a complicated setup. Some tools even let the person being helped connect through their web browser without downloading anything, making it super easy.

Can I transfer files using remote access software?

Yes, file transfer is a common feature! It's like having a digital moving truck. You can easily send files back and forth between the computers you're connected to, which is really handy for sharing documents or important data.